Privacy and Cookies Policy

This document was last updated on 2. April, 2020

Welcome to Eledo! We value your privacy. This Privacy and Cookies Policy (the “Privacy Policy”) is intended to inform you about our practices regarding the collection and use of your data that you may submit to us through our website. This Privacy Policy should be read alongside, and in addition to the Terms & Conditions. Please read the Privacy Policy carefully!

  1. Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms & Conditions.

  2. This Privacy Policy was last modified on 2. April 2020 and may be sporadically updated to reflect changes in legislation, so please review it now and then. You can always find the most recent version on our website If we make substantial changes, we will try to provide at least 30-day notice prior to any changes taking effect. What constitutes a substantial change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

  3. We process your data with due care, in accordance with all applicable laws and regulations, including the regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation (the “GDPR”).

  4. The Privacy Policy only covers data processing carried out by us. The Privacy Policy does not address, and we are not responsible for, the privacy practices of any other parties.

  5. We do not knowingly collect or ask for information from people under the age of 18. If you are such a person, please do not use our service or send us your information. We delete information that we learn is collected from a person under the age of 18 without verified parental consent.

  1. Who processes your personal data?

    1. Your personal data are being processed by our company HLS s.r.o., with its registered seat at Gen. Svobodu 376/50, 093 01 Vranov nad Topľou, Slovak Republic, BIN: 47 675 608 (the „Controller“, “we”, “us” or “our”).

    2. To learn more about personal data management or if you have any other questions, you're welcome to contact us through

  2. What personal data are processed?

    We may collect the following types of information about you:

    1. Personal Data

      We may collect and process your email address, payment information and other data provided by you voluntarily when you use our services.

    2. Technical Information

      We and/or our authorised external service providers (e.g., Google, LLC - Google reCAPTCHA, Functional Software, Inc. - Sentry and PayPal - PayPal (Europe) S.à.r.l.) may automatically collect technical data when you visit or interact with our website. Technical data may include, in particular, the URL of the website you visited before using our service, the time and date of user visits, surfing habits, IP address, the browser name, the type of computer or device accessing our service, time spent on the website and other similar technical information. In a limited number of cases it is possible to use technical data and identify you by them as an individual, thus making them personal data according to applicable legal regulations, however, we never use technical data to identify you as an individual.

    3. Cookies

      1. What are cookies?

        1. To make this website work properly, we sometimes place small data files called cookies and similar technologies on your device.

        2. A cookie is a small text file that the website saves on your device when you visit it. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Permanent cookies last until you or your browser delete them or until they expire.

      2. How do we use cookies?

        1. We use our session-based and also permanent functional cookies which enable the website to remember your actions and preferences (e.g., to remember that you are logged in) so you don’t have to keep re-entering them whenever you come back to the website or browse from one page to another.

        2. We also use third parties’ permanent cookies, specifically Google reCAPTCHA, which helps us to detect abusive traffic on our website without any user friction.

      3. How to control cookies?

        1. We inform you about the use of cookies on your device when you visit our website for the first time and, if applicable, we ask for your consent to use the cookies. The cookies will not be used for any purposes other than the ones stated above. Later, you may choose to accept or refuse cookies by selecting the appropriate settings at: Cookies settings.

        2. As mentioned above, in some cases we also may use cookies provided by third-parties (service providers). The list of such third-parties cookies of which you might encounter through our service is listed below. We are not responsible for third-party sites and their privacy practices. These companies collect and use this information under their own privacy policies and are responsible for their practices concerning cookies.

  3. What are the purposes and legal basis for processing of your personal data?

    1. We process your personal data in order to:

      1. carry out the agreement existing between us based on your decision to use our Service

        This purpose includes mainly the following processing activities:

        • informing you about updates and new features of our Service (including, changes in pricing model);

        • notifying you about exceeding the pre-paid PDF documents limit;

        • notifying you about updates of our Terms & Conditions and this Privacy Policy;

        • responding to you in relation to any queries you may have with respect to our Services;

        • resolving potential agreement-related troubleshoot problems and disputes.

        We process the email address, payment information and other data provided by you voluntarily when you use our Service (i.e., when you create PDF documents) (the “Transaction Data”) for this purpose.

        Legal basis for such processing: the performance of a contract in accordance with Article 6 (1) (b) of GDPR.

      2. market our Services

        The Controller may market our current or future services only if you subscribe to our newsletter at our website and thus provide us your consent with the processing of your email address for the marketing purposes.

        The Controller processes your email address on the following legal basis: your consent in accordance with Article 6 (1) (a) of GDPR (granted during submitting your email address to our newsletter bar).

        There are several ways you can stop direct marketing communications from us:

        • click the “Unsubscribe from newsletter” link in any email communication that we send you. We will then stop any further newsletter emails; or

        • withdraw your consent through

  4. Who are recipients of your personal data?

    1. We only share your personal data within the organisation of the Controller and the group of companies into which the Controller belongs.

    2. We do not share your personal data with any recipients outside of the Controller and the group of companies into which the Controller belongs unless one of the following circumstances applies:

      1. it is necessary for the compliance with our obligations towards you

        To the extent that our external service providers (sub-processors) need access to your personal data to help us perform our services for you, we have taken the appropriate contractual and organisational measures to ensure that your personal data are processed in accordance with all applicable laws and regulations.

        Below is a non-exclusive list of our sub-processors:

        • Google reCAPTCHA (Google LLC)

        • Sentry (Functional Software, Inc.)

        • PayPal (PayPal (Europe) S.à.r.l.)

        The list of external service providers we use may change from time to time as we change or remove some of the providers listed above and/or put in place other providers to assist us in providing the services.

    3. It is necessary for legal reasons

      We may share your personal data with recipients outside the Controller if we have a good-faith belief that access to and use of your personal data is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of the Controller, our users or the public as far as in accordance with the law. When possible, we will inform you about such processing.

  5. Do we transfer your data to countries outside the EU/EEA?

    1. The Controller may transfer your personal data to countries outside the European Union and the European Economic Area where we engage with external service providers. In such a case, we transfer your personal data only to a country that is considered to have an adequate level of protection in accordance with the EU Commission's decision or there are appropriate safeguards in place to protect your personal data, such as standard contract clauses, binding internal company rules or US Privacy Shield. Regardless of the country in which your personal data is processed, the Controller takes reasonable technical, legal and organisational measures to ensure that the level of protection is the same as in the European Union and the European Economic Area. If you wish to know more about international transfers of your personal data and the appropriate safeguards that we have in place to govern the transfer of your personal data, you may contact us through

    2. If we are involved in a merger, acquisition or other reorganisation, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

  6. What is the storage period?

    1. The Controller stores your personal data only if it is legally permitted and necessary for the purposes for which the data were collected, however, no longer than 3 years after you use our website for the last time. However, the Transaction Data provided by you when using our Service, i.e. creating a PDF document, are stored by us only until such a PDF document is downloaded.

  7. What are your rights?

    1. Right of access - The Controller offers you access to your personal data we process. This means you can contact us and request from us a confirmation whether or not your personal data are being processed and if so, you have the right to request access to your data, which we will provide to you in the form of a so-called "registry" (stating, in particular, purposes, categories of personal data, categories of recipients of personal data, storage periods or criteria for determining storage periods).

    2. Right to rectification - You have the right to have inaccurate personal data we have stored about you rectified.

    3. Right to erasure - You may also ask us to erase your personal data from our systems. We will comply with such requests unless we have a legitimate ground to not delete your personal data.

    4. Right to restriction of processing - You may request us to restrict certain processing of your personal data. If you restrict certain processing of your personal data, this may lead to fewer possibilities to use our Services and website.

    5. Right to data portability - You have the right to receive your personal data from us in a structured, commonly used and machine-readable format in order to transmit the personal data to another controller.

    6. How to use your rights - You may exercise your rights above, free of charge, in writing by sending a letter or email through We may require confirmation of your identity depending on your request.

  8. May you complain?

    1. In case you consider our processing activities of your personal data to be inconsistent with the applicable data protection laws, you may lodge a complaint with the local supervisory authority for data protection.

  9. Are data secured?

    1. We take all reasonable, appropriate security measures to protect the Controller and our customers from unauthorised access to or unauthorised alteration, disclosure or destruction of personal data we hold. Measures include, where appropriate, encryption, firewalls, secure facilities and access rights systems. Should despite the security measures, a security breach occur that is likely to have negative effects to your privacy, we will inform you about the breach as soon as reasonably possible. If you have any questions, feel free to contact us through


This website uses cookies to offer you a better browsing experience. You can agree to our use of cookies by clicking Accept or personalize your experience in Cookie Settings. Want to know more? Check out our Privacy and Cookies Policy